For nearly 30 years cazenove+loyd has created extraordinary travel experiences beyond expectations. We provide a highly exclusive, innovative, and personal way in which to travel in our three regions – Africa + The Indian Ocean, Latin America, Caribbean + The Polar Regions, and Asia + Middle East. 

We are looking for a capable, creative, and organised Head of Division to join the cazenove+loyd team. The candidate should be an enthusiastic individual with great energy who can take on and grow the division and fully realise its potential. If you are passionate about travel with a professional and driven work ethic and are up for a new and exciting challenge, then we would be interested in hearing from you.

POSITION: Head of Division – Africa + The Indian Ocean

Reporting to: Head of Sales

Remuneration: Basic Salary + Pension + Quarterly and Annual Performance Commission/Bonuses & Annual Travel Grant.


DUTIES + RESPONSIBILITIES:

  • Using the company systems, manage and oversee client bookings, both your own and those of your team, from point of enquiry to quotation, and through to confirmation.
  • Manage relationships with suppliers and partners on the ground to ensure the best rates of commission and levels of service.
  • Ensure all client quotes are attractive, include all relevant costs and achieve the targeted average profit margin across all transactions.
  • Manage the team to achieve personal and team revenue targets for the division.
  • Manage your sales, revenue, and profit margin targets.
  • Assist marketing with creating rich content for possible itineraries that will be used to promote products on the website.
  • Attend educational trips from time to time to locations that you and your team are selling and provide accurate information and possible marketing content from those trips for future promotion.
  • Assist in providing social media content for the marketing division.
  • Any other duties in keeping with the general nature of the post, including helping around the office.


PERSON SPECIFICATION

  • The candidate will be an effective communicator in both written and spoken English.
  • Be comfortable with numbers and have a keen eye for detail.
  • Commitment to delivering high-quality service consistently to clients.
  • Ability to undertake international travel occasionally and at short notice.
  • Have an excellent telephone manner.
  • Possess excellent time management and organisational skills and demonstrate an ability to prioritise and delegate as required.
  • Work to tight deadlines set by the clients and/or the business.
  • Have natural leadership ability and be a proactive solution-orientated forward thinker.
  • Be commercially astute and understand the business objectives fully.

EXPERIENCE REQUIRED

  • The successful candidate will have at least 5 years of experience in travel sales gained from working for a tour operator in a client-facing role.
  • Have proficient knowledge of multiple destinations across the region outlined above.
  • Have managed a travel sales team for at least 2 years.
  • Have successfully managed sales performance against set targets to a high and consistent standard. 
  • Competent in the use of travel-based CRM and itinerary building software, preferably Dhruv.
  • Some creative writing experience is preferable.

If you are interested and would like to register your interest in the role, please forward your CV and travel profile to Carl Hobson at [email protected]